Terms of Service

Last updated: September 23, 2026
Effective: September 23, 2026

1. Who we are and what this covers

CueIRL is operated by [LEGAL ENTITY] ("CueIRL", "we", "us"). These Terms are a contract between you and us, and they cover everything we offer: the website at cueirl.com and its subdomains (including studio.cueirl.com), the CueIRL iOS and Android apps, the browser studio, the cloud OBS servers we run for you, and any on-site or custom work we do under a separate agreement.

By creating an account, signing in, or using any part of CueIRL, you agree to these Terms. If you do not agree, do not use the service.

If you are agreeing on behalf of a company, channel, or production, you confirm you have the authority to bind it, and "you" means that organization.

2. Who can use CueIRL

You must be at least 13 years old to use CueIRL, and at least 16 if you are in the European Economic Area or the United Kingdom. If you are under 18, a parent or legal guardian has to agree to these Terms and be the one who pays.

To buy a paid plan you must be old enough to enter a contract where you live and be able to pay with a valid payment method in your own name or your organization's name.

You may not use CueIRL if you are located in a country subject to a comprehensive embargo by the United States or the EU, or if you are on a restricted-party or sanctions list.

3. Your account

You need an account to use CueIRL. You can create one with an email address and password, or by signing in with Twitch or Google.

You are responsible for everything that happens under your account, including what anyone you invite does. Keep your password and your stream keys private. Tell us at [email protected] as soon as you think someone else has access.

One account is for one person or one organization. Do not sell, rent, or share your account credentials. On Pro and Custom plans you can invite team seats for producers and moderators. Team members act with your authority, and you remain responsible for their use, for what they publish through your server, and for removing their access when they should no longer have it.

We can refuse to create an account, or close one, if the information you give us is false or if the account is being used to get around a previous suspension.

4. What the service is

CueIRL runs a dedicated cloud OBS server on your behalf. You send video into it from a phone, backpack encoder, hardware unit, or PC over RTMP or SRT, you control it from the app or your browser, and it publishes out to Twitch, Kick, YouTube, or any custom RTMP or SRT destination you configure.

The camera is free. Camera mode in the CueIRL app costs nothing to use, with no plan and no trial required. You can point it at your own OBS, your own RTMP or SRT server, or straight at a streaming platform. We may set reasonable limits on the free camera to stop abuse, and we may change what the free tier includes, but we will not start charging you for something you are already using without telling you first.

Scenes are free and unlimited on every paid plan.

Ingest feeds are billed separately. An ingest feed is one connection from an encoder into your server. Each feed is $4 per month on Base and $8 per month on Pro. You add and remove feeds from your account page, and changes are prorated to your billing period.

We will keep improving CueIRL, which means features can change, get added, or be removed. If we remove something you are relying on, we will give you reasonable notice. Features marked beta, preview, or experimental can break or disappear without notice, and they are not covered by any support commitment.

5. Plans, trials, and billing

Plans. Base is $90 per month. Pro is $150 per month. Annual billing is discounted (currently 15%) and is charged in full at the start of each year. Custom plans are quoted individually and are governed by these Terms plus whatever we agree in writing.

Free trial. Every plan starts with a 7-day free trial. No card is required to start. If you add a payment method during the trial, we email you three days before the trial ends and charge you when it ends. If you do not add a payment method, your cloud OBS server stops at the end of the trial and your configuration is held as described in section 7. Trials are one per person or organization. Creating extra accounts to get more trials is a breach of these Terms.

Renewal. Paid plans renew automatically at the end of each billing period, at the plan price plus the cost of your active ingest feeds, until you cancel. You authorize us and our payment processor to charge your payment method on each renewal.

Payments. Payments are processed by Stripe. We do not see or store your full card number. You are responsible for keeping a valid payment method on file. If a charge fails we will retry it and email you, and if it keeps failing we will suspend your server.

Taxes. Prices exclude sales tax, VAT, GST, and similar taxes. Where we are required to collect them, they are added at checkout and shown on your invoice.

Price changes. We can change prices. If a change affects your plan, we will email you at least 30 days before it applies to you, and it will take effect on your next renewal after that notice. If you do not want to pay the new price, cancel before that renewal.

Refunds. Charges are non-refundable, and we do not give partial refunds for unused time in a period, for ingest feeds you stopped using, or for time your server was idle. That said, if something on our end genuinely went wrong, email [email protected]. We would rather sort it out than argue about it. Where local consumer law gives you a refund right, that law wins over this paragraph.

Chargebacks. If you dispute a charge with your bank instead of contacting us, we may suspend your account until the dispute is resolved.

6. Cancelling

You can cancel from your account page at any time. Your server keeps running until the end of the period you already paid for, then it stops. You will not be charged again.

Cancelling does not delete your account. Camera mode stays available to you for free.

We can suspend or terminate your access if you break these Terms, if you do not pay, if we are required to by law, or if your use puts our systems or other customers at risk. For anything other than a serious or repeated violation, we will try to warn you first and give you a chance to fix it.

7. Your data when a plan ends

When a trial expires or a plan is cancelled, your server is stopped and your scenes, ingest configuration, and destinations are kept for 30 days. Start a plan again inside that window and everything comes back as it was. After 30 days that configuration is deleted and cannot be recovered.

Cloud recordings are available on Pro and Custom plans. Recordings are kept while your plan is active and within your storage allowance. If you cancel or downgrade to a plan without recording storage, download anything you want to keep within 30 days. After that we delete it.

Session logs are available for the last 24 hours and can be exported from the app.

Getting your recordings off our servers before you cancel is your responsibility. Keep your own copies of anything you cannot afford to lose.

8. What you can and cannot do

You are responsible for everything you send through CueIRL. Do not use the service to transmit, publish, or store content that:

is illegal where you are or where your viewers are;
sexually exploits or endangers a minor in any way (we report this to the authorities and terminate immediately, with no warning);
you do not have the rights to broadcast, including other people's streams, films, TV, live sports, music, or pay-per-view events;
threatens, harasses, doxxes, or incites violence against anyone;
records or broadcasts someone in a place where they have a reasonable expectation of privacy, or in a way that breaks the recording-consent laws that apply to you;
promotes a scam, or distributes malware.

You also may not:

resell, sublicense, or share your server capacity or ingest feeds with anyone outside your account;
run anything on your server that is not part of the streaming workload we provide, including crypto mining, torrenting, proxies, VPN exits, port scanning, or bulk automation;
attack, probe, overload, or try to gain unauthorized access to our infrastructure or anyone else's;
work around plan limits, ingest feed billing, or trial limits, by any means;
reverse engineer, decompile, or copy our software, except where the law says you can, and except for open source components, which are covered by their own licenses (see section 11);
use CueIRL in a way that breaks the terms of Twitch, Kick, YouTube, or any other destination you publish to.

If your use is causing problems for our network or for other customers, we may throttle or suspend it to protect the platform, and we will tell you why.

9. Your content

Your video, audio, scenes, overlays, graphics, and recordings are yours. We do not claim ownership of any of it.

To run the service, you give us a limited, worldwide, royalty-free license to receive, transcode, encode, store, transmit, and deliver your content to the destinations you pick, and to make technical copies needed to do that. That license exists only so we can operate CueIRL for you, and it ends when your content is deleted.

We do not watch your streams. We do not use your content to train machine learning models. We do not sell it or license it to anyone.

Our staff may access your server or your content only when you ask us to help with a support issue, when we have to investigate a specific abuse report or security incident, or when the law requires it. Access is limited to people who need it and is logged on our side.

10. Third-party platforms and services

CueIRL is not affiliated with, endorsed by, or sponsored by Twitch, Kick, YouTube, Google, Apple, or any other platform. Their names and logos belong to them.

When you connect a platform account, you authorize us to publish your stream to it and, where you enable it, to read chat so we can show it in the app and in your on-stream overlay. Your relationship with those platforms is governed by their terms, not ours. If a platform bans you, changes its API, rate-limits us, or goes down, that is outside our control, and it is not a failure of CueIRL.

You are responsible for holding a valid account and any required monetization or broadcast rights on each platform you send to.

11. Software, open source, and trademarks

Our apps. We give you a personal, non-exclusive, non-transferable, revocable license to install and use the CueIRL apps on devices you control, for the purpose of using the service. We keep all other rights.

Open source. CueIRL's cloud servers run OBS Studio and other open source software. Those components are licensed to you under their own licenses, including the GNU General Public License v2 or later for OBS Studio, and those licenses take precedence over this section for those components. Where a license requires it, we will make the corresponding source available. Write to [email protected] and we will point you to it.

Not affiliated with the OBS Project. "OBS" and "OBS Studio" are the work and the marks of the OBS Project and its contributors. CueIRL runs OBS Studio. CueIRL is not made by, endorsed by, or affiliated with the OBS Project, and the OBS Project provides no support for CueIRL.

Our marks. The CueIRL name, logo, and look are ours. Do not use them in a way that suggests we built, endorse, or support your product.

Third-party assets. Platform names and logos on our website and in the apps are used only to identify services CueIRL works with, and they belong to their owners. Fonts, icons, and libraries in our website and apps are used under their own licenses. We make no warranty that the design of our website or apps, or any template, overlay, or graphic we provide, is unique or free of third-party rights, and section 15 applies.

Feedback. If you send us ideas or feature requests, we can use them without owing you anything. We will not treat feedback as confidential unless you ask us to first and we agree.

12. Custom and on-site work

Custom plans, on-premise CueIRL servers, camera and switching installs, VOD archiving, event support, and anything else quoted through Contact Sales are covered by a separate written order or statement of work. That document controls scope, price, schedule, and acceptance. These Terms still apply to everything it does not cover. Deposits for on-site work and hardware purchases are non-refundable once we have ordered equipment or booked travel.

13. Support and availability

Standard support is by email at [email protected]. We aim to reply within one business day. Custom plans can include dedicated support for shows and events, agreed in writing.

We work hard to keep servers up, and we publish incidents on our status page. Even so, we do not offer a service level agreement or an uptime guarantee on Base or Pro. Maintenance, upgrades, provider outages, and network problems happen. Uptime commitments and service credits exist only where we have put them in a signed Custom agreement.

14. Streaming is not guaranteed

This matters more for CueIRL than for most software, so read it.

Live streaming over cellular networks fails sometimes. Signal drops, a platform's ingest goes down, a phone overheats, a battery dies, a modem gets throttled, a venue's WiFi stops working.

Drop protection, auto BRB switching, bonding, adaptive bitrate, and auto-reconnect are there to make failures less damaging. They do not guarantee your stream stays up, stays clean, or comes back. We make no promise about video quality, bitrate, latency, frame timing, uninterrupted broadcast, or successful recording of any given session.

We are not liable for lost revenue, lost subscribers, lost sponsorship, missed events, platform penalties, or reputational harm caused by an interrupted or failed stream. If you are running something where failure is unacceptable, use a backup path, keep a local recording, and test before you go live.

15. Disclaimers

Except where the law does not allow it, CueIRL is provided "as is" and "as available", with no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, secure, error-free, or that data will never be lost.

Some jurisdictions do not allow these exclusions, so parts of this section may not apply to you.

16. Limitation of liability

To the maximum extent the law allows:

We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, or business interruption, even if we were told those losses were possible.

Our total liability for all claims relating to CueIRL, in aggregate, is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or $100 USD.

These limits apply whatever the theory of liability, and they survive termination. They do not apply to liability that cannot be limited by law, including death or personal injury caused by our negligence, or our own fraud.

17. Indemnity

You will defend and indemnify us against claims, damages, and reasonable legal costs arising from your content, your use of the service, your breach of these Terms, or your violation of anyone's rights, including intellectual property and privacy rights. We will tell you promptly about any such claim and let you control the defense, as long as any settlement that admits fault or imposes obligations on us gets our written approval first.

18. Copyright complaints

If you believe something transmitted or stored through CueIRL infringes your copyright, email [email protected] with:

what work you own and where we can see it;
what specifically is infringing it and where on CueIRL it is;
your name, address, phone number, and email;
a statement that you believe in good faith the use is not authorized;
a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for them;
your physical or electronic signature.

We remove or disable infringing material, tell the account holder, accept counter-notices, and terminate repeat infringers.

Designated agent: [NAME], [BUSINESS ADDRESS], [email protected].

Our designated agent is registered with the U.S. Copyright Office DMCA Designated Agent Directory. This process covers anything sent or stored through CueIRL, including overlays, images, graphics, music, and recordings.

Counter-notices. If your material was removed and you believe that was a mistake, email [email protected] with:

identify the material that was removed and where it appeared before removal;
a statement, under penalty of perjury, that you believe in good faith the material was removed by mistake or misidentification;
your name, address, and phone number;
a statement that you consent to the jurisdiction of the federal court for your district (or [VENUE] if you are outside the United States) and will accept service from the person who sent the original notice;
your physical or electronic signature.

We forward counter-notices to the person who sent the original notice. Unless they tell us within 10 business days that they have filed a court action, we restore the material within 10 to 14 business days of receiving your counter-notice.

19. Changes to these Terms

We can update these Terms. If a change is material, we will email you and post a notice at least 30 days before it takes effect. Using CueIRL after a change takes effect means you accept the new Terms. If you do not accept them, cancel before they apply.

20. Governing law and disputes

These Terms are governed by the laws of [STATE/COUNTRY], without regard to conflict of law rules.

First, email [email protected]. Most things get solved in one message, and we ask you to try that for 30 days before starting formal proceedings.

If that does not work, disputes will be resolved by binding individual arbitration in [VENUE] under the rules of [ARBITRATION BODY], except that either of us can bring a claim in small claims court, and either of us can seek an injunction in court to protect intellectual property. You and we both waive the right to a jury trial and to participate in a class action or class arbitration. If the class waiver is found unenforceable, the whole arbitration provision does not apply.

If you are a consumer in the EEA or the UK, nothing here takes away your right to bring a claim in your local courts under your local law.

21. Everything else

Whole agreement. These Terms, plus any order form or statement of work, are the whole agreement between us and replace anything said earlier.

Severability. If part of these Terms is unenforceable, the rest still stands.

No waiver. Not enforcing something once does not mean we give up the right to enforce it later.

Assignment. You cannot transfer your rights under these Terms without our written consent. We can assign them as part of a merger, acquisition, or sale of assets.

Force majeure. Neither of us is liable for failures caused by events outside reasonable control, including network and power failures, provider outages, natural disasters, war, and government action.

Notices. We contact you at the email on your account. You contact us at [email protected].

Apple App Store. If you got the app from Apple: this agreement is between you and us, not Apple. Apple has no obligation to support the app. Apple is not responsible for any product claims, and you confirm you are not in an embargoed country and are not on a restricted-party list. Apple is a third-party beneficiary of these Terms and can enforce them.

Google Play. If you got the app from Google Play, Google's own terms also apply to the distribution of the app.

22. Contact

[LEGAL ENTITY]
[BUSINESS ADDRESS]
[email protected]