Copyright and DMCA Policy

Last updated: October 4, 2026
Effective: October 4, 2026

This page explains how CueIRL Corporation ("CueIRL", "we", "us") responds to claims of copyright infringement under the Digital Millennium Copyright Act, commonly known as the "DMCA". If you have received a takedown notice about something you streamed or uploaded through CueIRL, or if you own a copyright and want to send a notice, this page should help explain the law and how we follow it. This policy is part of our Terms of Service at cueirl.com/terms.

This page is not a complete guide to the law, and it is not legal advice. As with all legal matters, it is best to talk to a professional about your specific situation before you take any action that might affect your rights.

If you just want to send a notice, see section 5 for a takedown notice or section 7 for a counter notice, and section 10 for where to send it.

1. What this policy covers

CueIRL runs cloud OBS servers for live streamers. This policy covers material that passes through or is stored on CueIRL, including:

live streams that pass through a CueIRL server on their way to Twitch, Kick, YouTube or another destination;
overlays, images, graphics, music, video and other media that users upload to their server;
scenes and other setups that use that media; and
cloud recordings, if a user has cloud recording.

CueIRL does not keep a copy of the live video that passes through a server, unless the user has cloud recording.

CueIRL does not host the public pages where viewers watch a stream. When a stream reaches Twitch, Kick, YouTube or another platform, that platform hosts the broadcast and any VODs and clips of it. To have a VOD, clip or channel removed from one of those platforms, send your notice to that platform as well. We can act on what passes through or is stored on CueIRL, and section 3 explains how.

The DMCA process is only for complaints about copyright infringement. It cannot be used for other complaints, such as trademark claims, privacy, harassment or other abuse. For those, please see our Acceptable Use Policy at cueirl.com/acceptable-use or write to [email protected].

2. What is the DMCA?

The DMCA (17 U.S.C. 512) provides a safe harbor for service providers that host or transmit content for their users. As long as a service provider follows the DMCA's rules, including its notice and takedown process, it is not liable for copyright infringement based on its users' content. This is why it matters to us that we follow the process carefully.

The DMCA provides two procedures that every CueIRL user should know about:

a takedown notice procedure, for copyright owners to ask us to remove or disable material they believe infringes their copyright; and
a counter notice procedure, for users to get material restored when it was removed or disabled by mistake or misidentification.

Counter notices exist to correct mistakes. Maybe the person who sent the takedown notice does not hold the copyright, did not realize that you have a license, or made some other mistake in their notice. Because we usually cannot know whether there has been a mistake, a counter notice lets you tell us and ask us to restore the material.

3. How the process works

The DMCA process is a bit like passing notes in class. The copyright owner hands us a complaint about a user. If it is written correctly, we act on it and pass it along to the user. If the user disputes the complaint, they can pass a note back saying so. We exercise little discretion in the process other than deciding whether the notices meet the minimum requirements of the DMCA. It is up to the parties, and their lawyers, to evaluate the merit of their claims, bearing in mind that notices are made under penalty of perjury.

Here are the basic steps.

The copyright owner investigates. A copyright owner should always first confirm that they own the copyright in an original work, and that the material on CueIRL is unauthorized and infringing. That includes confirming that the use is not licensed and is not a fair use. Each use is different and must be considered separately.
The copyright owner sends a notice. After investigating, the copyright owner sends a takedown notice to our designated agent (section 10). We check that it includes everything the DMCA requires (section 5).
We act on a complete notice. When we receive a complete notice, we act quickly to remove or disable access to the material it identifies. For uploaded overlays, images, music or other media, we remove the file or disable access to it. For a live stream that is in progress, we may stop the stream, or stop the output to the destination where the material appears. For a cloud recording, we remove it or disable access to it.
We may give the user a short chance to fix it. Where the notice concerns only part of what a user is using, such as one music track or one image in a scene, and it is practical, we may ask the user to remove that part within about one business day instead of disabling more. If the user does not do it, or does not tell us that they did, we will disable the material.
We tell the user. We let the affected user know what we removed or disabled and why, and we send them a copy of the notice.
The copyright owner may revise or withdraw the notice. If the user makes changes, we tell the copyright owner. If the copyright owner thinks the changes are not enough, they must renew or revise their notice. A revised notice is handled as a new notice.
The user may send a counter notice. If the user believes the material was removed or disabled by mistake or misidentification, they may send us a counter notice (section 7). We encourage users to talk to a lawyer about their options first. If the counter notice is complete, we send a copy to the person who sent the original notice.
The copyright owner may go to court. If the copyright owner wants to keep the material disabled after a counter notice, they need to file a legal action seeking a court order to restrain the user from engaging in infringing activity relating to the material on CueIRL. In other words, the user might get sued. If we do not receive notice of that action in time, we restore the material (section 8).

4. Before you send a takedown notice

Tell the truth. The DMCA requires you to swear to the facts in your notice under penalty of perjury. It is a federal crime to intentionally lie in a sworn declaration (18 U.S.C. 1621). Submitting false information could also result in civil liability. Under 17 U.S.C. 512(f), any person who knowingly materially misrepresents that material or activity is infringing may be liable for damages, including costs and attorneys' fees.
Investigate. A takedown notice is a serious legal allegation that carries real consequences for real people, including a streamer's live show being cut off. Please investigate thoroughly, and consider talking to a lawyer, before you send one.
Consider fair use and licenses. A particular use may be fair if it uses only a small amount of the work, uses it in a transformative way, uses it for educational purposes, or some combination of these. A use may also be licensed, for example through a music license that the streamer or the platform holds.
Ask nicely first. A good first step is to contact the streamer directly, for example through their channel. This is not required, but it is courteous, and it often solves the problem faster.
Send the right request. We can only accept DMCA notices for works that are protected by copyright and that identify a specific copyrighted work. Trademark, privacy, defamation and other complaints go through the channels listed in section 1.
No bots. A trained person should evaluate the facts of every notice you send. If you use a third party to send notices, make sure you know how they operate and that they do not use automated tools to send complaints in bulk. Those complaints are often invalid.
You may receive a counter notice. Any user affected by your notice may send a counter notice. If they do, we will restore their material within the time set out in section 8 unless you tell us that you have filed a legal action.
Your notice will be shared. We send a copy of your notice, which can include your name and contact details, to the affected user. We may also give a complete copy of any notice to anyone whose rights would be affected by it.

5. What a takedown notice must include

Under 17 U.S.C. 512(c)(3), your notice must include all of the following:

Your physical or electronic signature, as the copyright owner or as a person authorized to act on behalf of the owner.
Identification of the copyrighted work you believe has been infringed. If one notice covers several works, a representative list is fine. If your work is published, you can tell us where it can be found. If it is registered with the U.S. Copyright Office, include the registration number.
Identification of the material you believe is infringing, with enough information for us to find it. Because live streams happen in real time, please be as specific as you can. Include the CueIRL username if you know it; the channel name and platform where the stream appeared, such as the channel's web address; the date, time and time zone of the broadcast; and a description of what infringes, such as the song, video or image and where it appeared on screen. For an uploaded overlay or image, describe it. Links to a VOD or clip help us identify the material.
Your contact information, including your name, physical address, telephone number and email address.
A good faith statement, such as: "I have a good faith belief that use of the copyrighted materials described above is not authorized by the copyright owner, its agent, or the law. I have taken fair use into consideration."
A statement of accuracy and authority, under penalty of perjury, such as: "I swear, under penalty of perjury, that the information in this notification is accurate and that I am the copyright owner, or am authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed."

It also helps if you include:

contact information for the person you believe is infringing, if you know it; and
what the user would need to do to fix the infringement, such as removing a specific track or image, or not streaming a specific event.

If your notice is missing something the DMCA requires, we will try to contact you so that you can complete it. We cannot act on a notice that does not substantially comply with the DMCA.

6. Before you send a counter notice

Tell the truth. The DMCA requires you to swear to your counter notice under penalty of perjury. It is a federal crime to intentionally lie in a sworn declaration (18 U.S.C. 1621). Under 17 U.S.C. 512(f), any person who knowingly materially misrepresents that material was removed or disabled by mistake or misidentification may be liable for damages, including costs and attorneys' fees.
Investigate. A counter notice can have real legal consequences. If the complaining party disagrees that their notice was mistaken, they might file a lawsuit against you to keep the material disabled. Investigate the claims in the notice, and consider talking to a lawyer, before you send a counter notice.
You must have a good reason. To send a counter notice, you must have "a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled" (17 U.S.C. 512(g)). Whether you explain why you believe there was a mistake is up to you and your lawyer, but you do need to identify a mistake. Examples include: the complaining party does not own the copyright, you have a license, or your use is a fair use.
A counter notice is a legal statement, to us and to the complaining party. In it, you consent to the jurisdiction of a federal court and agree to accept service of legal papers. In other words, you might get sued, and you consent to that in the counter notice.
Your counter notice will be shared. We are required to send a copy of your counter notice, including your name, address and telephone number, to the person who sent the original notice. If you are concerned about your privacy, you may have a lawyer or other legal representative send the counter notice for you.

7. What a counter notice must include

Under 17 U.S.C. 512(g)(3), your counter notice must include all of the following:

Your physical or electronic signature.
Identification of the material that was removed or disabled, and where it appeared before it was removed or disabled. The details in the notice we forwarded to you are usually enough.
A statement under penalty of perjury, such as: "I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled."
Your name, address and telephone number, and an email address where we can reach you.
A statement consenting to jurisdiction and service, such as: "I consent to the jurisdiction of the Federal District Court for the judicial district in which my address is located, or, if my address is outside the United States, any judicial district in which CueIRL Corporation may be found, and I will accept service of process from the person who provided the DMCA notification or an agent of such person."

You may also explain why you believe there was a mistake. Think of your counter notice as a note to the complaining party. It is a chance to explain why they should not take the next step and file a lawsuit.

8. What happens after a counter notice

When we receive a complete counter notice, we promptly send a copy to the person who sent the original notice and tell them that we will restore the material, or stop disabling access to it, in 10 business days.

We restore the material no less than 10 and no more than 14 business days after we receive the counter notice, unless our designated agent first receives notice from the person who sent the original notice that they have filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material on CueIRL.

The waiting period starts when we receive the counter notice, so a counter notice sent by mail takes longer than one sent by email.

For a live stream, restoring means we lift the block we put in place, so that you can stream or use the material again. We cannot replay a broadcast that was stopped.

9. Repeat infringers

It is our policy, in appropriate circumstances and in our sole discretion, to disable and terminate the accounts of users who repeatedly infringe the copyrights or other intellectual property rights of others.

Accounts that receive repeated valid copyright notices will be terminated. A notice counts against an account when we remove or disable material in response to it, unless the notice is withdrawn or the material is restored after a counter notice. We may also terminate an account after a single notice in serious cases, such as deliberately restreaming a pay-per-view event, a film or another person's stream. A user whose account was terminated for repeat infringement may not create a new account.

10. Where to send notices

Send takedown notices and counter notices to our designated agent:

Copyright Agent, CueIRL Corporation
1151 Walker Rd, Ste 100, PMB 895
Dover, DE 19904
United States
Email: [email protected]

Email is the fastest way to reach us. Please put "DMCA Notice" or "DMCA Counter Notice" in the subject line and include a plain-text version of your notice in the body of the email. You may also attach a copy. You can send notices by mail, but it will take much longer for us to receive and act on them, and for a counter notice, the waiting period in section 8 starts only when we receive it.

For support questions that are not about copyright, please write to [email protected] instead.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the date at the top.